Returns & Exchanges

Return & Exchange Policy

Vivid Sportz would like for you to be entirely satisfied with your purchase. We will gladly accept a return or exchange of items that are in new condition with original tags. Return items cannot be washed, worn or altered.

• Full-Price Merchandise must be returned within 60 days of the order date to receive a refund or exchange. The refund will be applied to the original method of payment.
• Holiday Policy Extension: Due to potential shipping delays from carriers, Vivid Sportz will be extending its Return Policy during the holiday shopping period. We want you to shop with confidence while allowing gift recipients the proper time to return or exchange items if needed.
• Sale-Price Merchandise must be returned within 30 days of the order date to receive a refund or exchange. The refund will be applied to the original method of payment.
• Exchangeability: You may exchange an item for the same item/style number in a different color and/or size only. If you would like a different item/style number, please process as a return and place a new order for the desired item.
• Gift Cards cannot be returned, refunded, exchanged or redeemed for cash.
• Gifts With Purchase cannot be returned, refunded, exchanged or redeemed for cash.
• Return Postage: We provide a complimentary return shipping label for returns made within the 60 day window for regular price merchandise and 30 days for sale items. If an exception is made for a return outside the return window, the responsibility of the return shipping will be that of the customer. A handling/restocking fee of $4.00 will be withheld from refunds processed for returns.